Shipping policy

Boateye360 Shipping Policy

Effective Date: 8/19/2024

At Boateye360, we strive to ensure that your products arrive safely and on time. Below, you’ll find details about our shipping process, including methods, costs, and delivery times.

1. Shipping Methods and Costs

We offer a variety of shipping options to meet your needs:

  • Standard Shipping (U.S.):

    • Delivery Time: 5-7 business days.
    • Cost: Free on all orders.

  • Expedited Shipping (U.S.):

    • Delivery Time: 2-3 business days.
    • Cost: Calculated at checkout based on your location and the weight of your order.

  • Overnight Shipping (U.S.):

    • Delivery Time: 1 business day.
    • Cost: Calculated at checkout based on your location and the weight of your order.

  • International Shipping:

    • Delivery Time: Varies by destination, typically 7-21 business days.
    • Cost: Calculated at checkout based on your location and the weight of your order.

Shipping costs, if applicable, will be calculated and displayed at checkout.

2. Order Processing Time

  • Processing Time: Orders are typically processed within 1-2 business days.
  • Orders placed before 2:00 PM (EST) on business days will be processed the same day.
  • Orders placed after 2:00 PM (EST), on weekends, or holidays will be processed the next business day.

3. Shipping Destinations

We ship to all addresses within the United States, including Alaska, Hawaii, and U.S. territories. We also offer international shipping to select countries. Please note that delivery times for international orders may vary depending on the destination and customs procedures.

4. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the delivery status of your order through the carrier’s website.

5. Shipping Delays

While we strive to deliver your order on time, unforeseen circumstances such as weather, carrier delays, or holidays may affect delivery times. Boateye360 is not responsible for delays caused by factors beyond our control.

6. Customs, Duties, and Taxes (International Orders)

For international orders, customs, duties, and taxes may apply depending on the destination country. These charges are the responsibility of the customer and are not included in the shipping cost. Please check with your local customs office for more information.

7. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately at contact@boateye360.com. We will work with the carrier to resolve the issue and ensure that you receive your order as soon as possible.

8. Incorrect Shipping Information

Please ensure that your shipping address is correct at checkout. Boateye360 is not responsible for orders delivered to incorrect addresses provided by the customer. If an incorrect address is provided, contact us immediately at contact@boateye360.com to correct it before the order is shipped.

9. Contact Us

If you have any questions or concerns about our shipping policy or need assistance with your order, please contact us at:

Boateye360
Email: contact@boateye360.com