Refund policy
Boateye360 Return Policy
Our Commitment to Your Satisfaction
At Boateye360, we are dedicated to ensuring you are completely satisfied with your purchase. If, for any reason, you are not entirely happy with your product, our return policy allows you to return any item within 60 days of receipt for a full refund or exchange.
Return Process
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Initiate a Return: Contact our customer service team at contact@boateye360.com to initiate your return. Provide your order number, the item(s) you wish to return, and the reason for the return.
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Receive a Return Authorization: Our team will provide you with a Return label only if we are responsible for damages equipment.
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Pack and Ship: Safely pack your item(s) with all original components and include the order number and details in your package. Attach the shipping label and drop it off at the nearest shipping location.
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Exchange Process: If you need an exchange, we will process and ship your replacement on the same day as soon as we receive your return tracking number.
Refunds
- Once we receive and inspect your return, we will process your refund to the original payment method within 2 to 5 business days.
- You cover all shipping costs for returns, whether it's due to a customer request, company error, or a defective product.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at contact@boateye360.com. We will arrange for a replacement or refund, including covering all return shipping costs.
1-Year Product Warranty
All Boateye360 products come with a 1-year warranty. If your product develops a defect within this period, we will repair or replace it at no additional cost.
Contact Us
If you have any questions about our return policy or need assistance with your return, please reach out to our customer service team at contact@boateye360.com. We’re here to help!